The laptop has a DW1501 Wireless-N WLAN Half-Mini Card installed with current drivers an suggestion on how to get laptop to detect and connect to the 5G network Thanks Elaine, but I called the tech support phone line and they performed troubleshooting on my router. Have you tried checking your devices if it can detect other 5Ghz network? WiFi 6 Access Points and devices are the future of WiFi. You have reached this section if both your PC and WiFi … PS: When replying please remember my limited internet knowledge. The router used to display the 2.4 SSID and we would connect to it, but no more. I tried Netgear help but I have limited patience when some guy half a world away wants $80 to "fix" my issues. Note : Even if you were using a channel between the recommended ranges above, change the channel to something different in order to fix intermittent connections. Are you sure you have the R6900? 5g band not showing up anymore Hi, i recently purchased an AC1200 Router and after i set it up, for about 4 hours i had a 5g band network running from it, then all of a sudden it disapeared. Yet devices such as my iPhone and Surface Pro/3 that had the 5G band previously defined is continuing to process data through the 5G band. Blame it on my stubborn Irish heritage I guess but I would rather pay someone here in the US $160 than someone overseas $80! We checked a number of different settings and tried in vain to pick up a 2.4 Ghz signal with a number of wireless devices I have. Also, now the 2.4G and, of course, the 5G are not being recognized by mt smart blu-ray so I cannot stream the services I had two weeks ago. And the 2.4GHz wifi is too slow to use.. Prior to the upgrade, I was running Windows 7 on the 5G band for about a year. I stand corrected, my sons iPad will find and connect to the 5G. Under Wireless Network (5GHz) look for Channel. Thank you for giving us an update! As for the people who wish to change from 2.4GHz to 5GHz, you should at least know that 802.11a, 802.11g, 802.11n can support both 2G and 5GHz, while you can only use 802.11a, 802.11c on 5G WIFI with correct 5GHz WIFI driver. This topic has been closed to new posts due to inactivity. It may need an updated software driver to work with Windows 10 and get that 5Ghz to work again. I don't know what went wrong. I tried to find solution but nothing helped. This is a real issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have factory reset the router and rebooted it. My bad. The USB port or PCI slot on the computer might be faulty. I think my next router will be through our ISP anyway though as they said they would support their own products. Router was great when new..... Can you go ahead and send me a copy of your configuration settings? Another way to check if your adapter has 5GHz capability is through the command prompt. 5G worked great out of the box for ~3 months, now none of the devices that previously picked it up can see it. When I go into my router settings, it says that it is on but when I check on my Iphone which has been connected to it before, it is not there. I have recently gotten a new internet, which has a 2.4GHz and 5GHz Wifi, but the problem is that my computer does not recognize or find 5GHz in my network list. This topic has been closed to new posts due to inactivity. The guest wifi shows up but not the 5G one. Re: Nighthawk R7000 2.4/5Ghz not showing up Hi all, I have exactly the same problem which 5Ghz is not showing up after the first day I set it up. 5G network not detected I'm using a Netgear 2.4/5Ghz router and my new laptop will not detect the 5G network which is running as I have another PC connected to it. Some adapters are single band and some are dual that's why they see both 2.4Ghz and 5Ghz frequencies. It depends on the wireless adapter you use on those devices. That being said, I ask you to go easy on me. What is the model number and version of your device? Any chance Netgear will refund my monthly subscription rates while they work on a fix? Installer cannot detect the adapter; Causes: The Operating System on the computer might not support the Plug & Play feature or need latest system updates. Enable SSID broadcast is checked. I've tried rebooting the router but that didn't help. Message 15 of 19 You can try downgrading to the version prior to this and seeing if it helps. Now after the update, the 5G band does not show up on a WiFi scan from my desk top that I just upgrade to Windows 10. Any ideas? the R6900 got the upgrad to netgear Armor on version 1.0.2.8. If there is a wireless button, press it for 5 seconds until 5Ghz will lit or if 2.4Ghz will turn off as well, press it again until all wireless light is lit. "Found New Hardware" wizard does not come up. Create a Secure WiFI 6 Bubble with Business Access Point WAX204. Make sure the Wi-Fi on the device is enabled. When I go into my router settings, it says that it is on but when I check on my Iphone which has been connected to it before, it is not there. My 5G network will not show and has seemed like it vanished. This is with a R6220. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. Prior to the update, both bands worked great. We hope you'll join the conversation by posting to an open topic or starting a new one. Now after the update, the 5G band does not show up on a WiFi scan from my desk top that I just upgrade to Windows 10.

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